IVR - Automatic call handling - greeting and info - for incoming calls and activity registration - precence and availability - for office users.

Auto Attendant - Say the name of the person you want to reach and you will be connected to their phone. If there is no answer, this tool will also tell you why, when they will be expected back and offer alternatives, like connecting to a colleague, leave a voice message or send an SMS.

VoiceMail - Functional voice message handling, supporting notification of voicemail on all message systems supported by the CMG system, e.g. e-mail and SMS. You can handle your voicemails via your computer in the Office Web application.

UMS - Unified Messaging application - PM UMS - gets all your messages (fax, voicemail, e-mail, SMS) into your mailbox - whether it be Outlook, Lotus Notes or Novell Groupwise. It can also notify you via SMS.

Speech Dialer - A voice controlled service which complements the operator group with call transfers and number information for extensions and cell phone numbers in the company's directory.