D.N.A. Operator Workstation (OWS) is a powerful, easy-to-use application for MD110 switchboard operators. It provides integrated Operator Console and Directory Services for the MD110 PBX network. All call handling and directory access functions, combined with advanced diversion handling and message handling, are integrated on a single PC interface.
Operator Workstation can be adapted to the personal requirements of any operator, enhancing productivity and customer satisfaction. Based on Microsoft Windows 2000 or Windows XP, D.N.A. Operator Workstation provides the ultimate in fast, flexible and powerful call handling. The Windows user interface guarantees maximum user friendliness, and is easy to operate. The D.N.A. Operator Workstation can also be equipped for use by visually impaired operators by adding a speech synthesizer and/or Braille keyboard.
User benefits
For the Operator: Rapid location of people for quick processing of calls. A new operator can learn this application faster than learning from a traditional console.
For your customers: Fast, efficient call handling allows you get to the right person the first time. Your customer feels like they are dealing with a professional company who cares about their customers.
For the organization: Improved service for callers which results in increase satisfaction from their customers.
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