LogFinity Provide most advanced technologies for recording, monitoring and archiving phone calls. It is most reliable and scalable recording and monitoring system.

LogFinity is a Cost effective Recording system and it will minimize training, installation, maintenance efforts.

Open Architecture
LogFinity designed to handle a very high load of calls. For reliability, it was designed to run as a background service whenever you start the system. Users don’t need to login to start it. LogFinity server is built using standard computer industry hardware components. It is a PC based solution to give you the power to customize it for your specific requirements, as well as your budget.

Friendly Graphical User Interface
LogFinity's graphical user interface (GUI) was built to be intuitive, easy to use and to provide easy access to different features to maximize your business efficiency and overall productivity. Users who are already familiar with MS Windows applications can easily start using it with almost zero training
 
Multilingual Support
LogFinity supports both Arabic and English languages for Server, Client and web applications Interface.
Other international languages could be added upon request.

Secure and Reliable
LogFinity uses a reliable & secure Structure and database server to store, backup and manage recorded activities.
LogFinity gives the option of using either MS SQL Server (requires License) or MSDE (doesn’t require license).
No one can stop LogFinity recording system except the administrator.
Only users with appropriate privileges can Logon to LogFinity system.
 
Backup and Backup Criteria
LogFinity support Single and Dual DVD recorder drive up to 9.4 GB on each DVD (4.7 GB for each side). To provide the proper backup administration tools, LogFinity provides a complete and detailed Hard Drive and/or Network storage status as well as automated sorting and numbering for the DVDs.
For each backup device, LogFinity gives you the option of backing up everything or just certain files using criteria such as: (Call Date-Time, Dialed Digits, Caller ID, Channels, Duration, Call Type, Ring Count and Urgent Calls). You can also view backed up calls using search criteria as well.

Also LogFinity supports Single and Dual DVD recorder with these formats:

• DVD-R, 4.7GB and 9.4GB
• DVD+R, 4.7GB and 9.4GB
• DVD-RW, 4.7GB and 9.4GB
• DVD+RW, 4.7GB and 9.4GB
• DVD-R Dual Layer, 8.5GB per side
• DVD+R Dual Layer, 8.5GB per side

Scalability
LogFinity runs up to 180 Channels (phone lines) per machine.
There is no limit for the number of machines, which make LogFinity scalable to meet your business needs.
 
Caller-ID and Name Detection
Caller name and number are displayed with each call, enabling a quick location of calls and the source of each call, for easy identification of call source. That provides a Marketing database to measure the response rate for Marketing Campaigns to maximize the value of your Dollar spending.
LogFinity supports DTMF / FSK Caller-ID
 
Extension number detection
Enable the system to be connected to the CO. lines of the PBX, but at same time providing information about internal extensions.
LogFinity can trace the extension that placed the call or the one that received it.
(Need SMDR integration with PBX)
 
Recording Criteria for Flexible recording modes
LogFinity can record all calls or selectively by choosing a certain criteria such as:

• Call Time.
• Dialed digits.
• Caller-ID.
• Extension.
• Call type.
• Channel.

Real time monitoring
LogFinity provides a real time monitoring for calls and activities. Calls can be monitored while the conversation is taking place. This is easily achieved by simply selecting the line to be monitored. It also provides online channel status display.
Real Time Monitoring feature is available also over network (LAN/WAN).
 
Calls Search
You can view calls using enhanced list view where you can group, search and sort calls by one click.
Search criteria for calls include:

• Time / Date
• Agent ID
• Agent Name
• Specific telephone number
• Dialed digits (stream or code)
• Called number
• Caller ID (calling number)
• Caller name
• Urgent calls
• Channel number or ID
• Extension
• Duration
• Call Type.
• To listen to the call, you simply click on it.
  

Calls File Format
LogFinity gives you the standard Wave file format (built-in Windows) and MP3 format to provide compression and quality of the calls (8 Kbps MP3 compression).

• 80GB gives 23,300 recording hours.
• 120GB gives 34,950 recording hours.
• 160GB gives 46,600 recording hours
• 250GB gives 72,800 recording hours
  

Web-based interface
With the proper permissions, administrators and users can access LogFinity using a user-friendly web-based interface. It provide an easy and efficient access to the setting and calls through your LAN/WAN/Internet.
 
Alarms and Notifications (optional)
LogFinity has ability to send Alarms and Notifications to administrator via Email, SMS and Network Messages.
LogFinity integrate with high power External Alarm systems and integrate with PBXs Alarm systems.
 
ACD-Call Center Integration (optional)
LogFinity is Fully Integrate with most of ACDs and Call Centers over the world to get advanced calls information.
 
Agent Evaluation (optional)
LogFinity used in Call Centers to Monitor and evaluate agents. LogFinity provides the tool by which they can effectively provide focused training to the agents.
Listening to recorded conversations lets the supervisor accurately evaluate the performance and identify problem areas. This enables him or her to impart individualized and focused training to the agents and significantly enhanced their performance.
Supervisor can use the Reports feature in LogFinity to do the initial evaluation and avoid listing to all conversations that could be extremely time consuming. Reports would let supervisors list and compare the performance of various agents. You can list parameters such as Call duration, Number of calls etc. and it could reveal telltale signs of below par performance. Once an undesirable pattern or certain problem areas identified, you can proceed to pull up and listen to the actual conversations.
LogFinity can be customized to capture Agent Login information from the third party application databases or even from the phone switch if agents login by keying in their extension pin.
 
Screen Capture (optional)
LogFinity Agent Screen Capture synchronizes data and voice recording with one easy to use system. Screen recording can be scheduled in advance or on demand. The system allows supervisors to capture complete voice and data information for immediate feedback or future evaluation.