Call-handling for the operator’s PC
BusinessPhone Operator Workstation is the application that integrates call management, directory assistance and message handling. All functions are handled from the PC. For instance, the operator can answer an incoming call, see at a glance that the requested extension user is out at lunch, enter a text message and forward it to the user’s PC via the company email system with just a few keystrokes or, if preferred, mouse clicks.
The operator can log on to the system, with a username and password, from any PC in the company’s network. All operator-configured options, including the appearance of the desktop, system settings and function key assignment, are saved with the password, so each individual operator has a personalized version of the system. The operator can switch between "on duty" and "off duty" settings or put the system into "night" mode.
BusinessPhone Operator Suite integrates with Microsoft® Outlook™ and Lotus Notes to improve the level of information within a company. Absence information entered in a user’s Outlook™ or Lotus Notes Calendar is forwarded to the BusinessPhone D.N.A. Server and broadcast to the Operator Workstation application.
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